Got a question?
The answer is probably here.
How can I reach out for support?
There are three easy and convenient ways to get help:
- Submit a ticket through the local OKG Tech Agent installed on your computer.
We want your services, but we don’t know exactly what we need. How do you figure this out?
Our years of experience have given us the knowledge and intuition to pinpoint all the problems and inefficiencies in an IT system. When you reach out, we’ll talk on the phone and do a site survey. Based on this, we’ll be able to guide you to quickly get your systems up to date and protected.
What’s included in Emergency Support?
“Emergency Support” includes Internet down, server down, hackings – in short, anything that impedes with the day to day functioning of your business.
How long do I wait until you swoop in - superhero style - to save us?
Usually within a few minutes – though at some times of the day it may take a bit longer.
What’s the process to get immediate (emergency) support?
Once a ticket is created, our Help Desk Manager analyzes the importance & technical details of the case. He then passes the information to a technician, who will be on it ASAP.
What happens if we need immediate assistance after hours?
OKG Tech has technicians on-call at all times – 24 hours a day 6 days a week. There will always be someone ready to assist you with all your emergencies.
What happens if we exceed the amount of our support hours agreement?
We understand that it’s hard to know in advance exactly how much support you’ll need. That’s why we’re flexible and we’ll be happy to increase your hours, or set up an over ime rate.
We have multiple sites. How do we connect them all?
Each case is different and needs a custom solution. We will evaluate your current setup and come up with the most secure and streamlined solution to connect all branches of your company.
I want custom solutions for my business. How does that work?
Sometimes, what you are looking for already exists. Tell us what you would like, and we will see if there are already existing solutions that match your needs.
If there is nothing like that in place yet, our team of developers will work with you to build the most effective solution for your business.
I want a new phone system, but I’m worried about migrating. How do you ensure we are not going to lose any calls?
Our team of professionals will work with you to create a plan that avoids any downtime and potential loss of phone calls during the migration process.
I’m afraid that some of my employees will fall prey to phishing attacks. Is there any way to prevent that?
We have tools in place to prevent phishing attacks from showing up on the user’s screen. In addition, we have a user education program that teaches users how to identify scam emails.
I’d like to integrate my business software with another program. Is this something you can do?
Sure! our professional developers will work with you and customize everything according to your needs.
I want a phone system that can work with my management system. Is this possible?
Yes! Our phone system magicians can integrate the phone system with almost anything